Privacy Policy

This category encompasses personal data that you voluntarily and directly submit to us during your interactions with the Service. This information is essential for setting up your account, managing your subscription, and enabling core features.

• Account Information: When you sign in for a Reply Master AI account, we require and collect essential identifying details, a valid and active email address (e.g., via Facebook, Google, or direct sign-up). This information is fundamental for establishing and managing your unique user account, authenticating your access to the Service, and facilitating secure and direct communication between you and Reply Master AI regarding your service.
• Communication Data: When you initiate contact with our dedicated support team, send us inquiries, provide valuable feedback, report issues, or engage in any form of direct communication with us (via email), we collect the content of these communications. This includes the text of your emails and any other information or attachments you choose to share. This data is vital for us to understand your needs, provide accurate assistance, resolve your queries efficiently, and continuously improve our customer service and product offerings.

When you securely connect your Facebook Page to Reply Master AI, you explicitly authorize us, through Facebook's official and secure Application Programming Interface (API), to access and process specific data related to your Facebook Page. This access is strictly governed by the permissions you grant during the connection process and is solely for the purpose of enabling and delivering our Service's core functionalities.

• Page Information: We collect essential identifying information about your Facebook Page, including its unique Facebook Page ID, the official Page Name, and publicly available profile information associated with that page (e.g., profile picture, category). This data allows us to correctly identify, link, and manage the appropriate Facebook Page(s) within our system.
• Post Comments: We access the content of comments made on your Facebook Page posts. This includes the actual text of the comment, the timestamp of its creation, and, where available and permitted by Facebook's API and the commenter's privacy settings, the public profile information of the commenter (such as their displayed name and Facebook Page-Scoped User ID PSID). This granular data is absolutely essential for our AI to accurately understand the context of the comment and generate appropriate automated replies.
• Interaction Metadata: Beyond the content itself, we collect various metadata related to these interactions. This includes precise timestamps (indicating when a comment was posted or updated), and other contextual data relevant to the interaction on your page (post ID).

When you securely connect your Instagram Business or Creator Account to Reply Master AI, you explicitly authorize us, through Meta's official and secure Instagram Graph API, to access and process specific data related to your Instagram account. This access is strictly for the purpose of enabling our Service.

• Instagram Account Information: We collect essential identifying information about your Instagram Account, including its unique Instagram Account ID, username, and public profile information (e.g., profile picture).
• Public Comments: We access the content of comments made on your Instagram posts and Reels. This includes the comment text, timestamp, and the public profile information of the commenter (such as their username and Instagram User ID).
• Direct Messages (DMs): To automate DM replies, we access the content of Direct Messages sent to your account. This includes the message content (text, media, links), timestamp, and the sender's profile information (username, Instagram User ID).
• Interaction Metadata: We collect metadata related to comments and DMs, including timestamps and associated post/message IDs, to ensure timely and accurate responses.

When you securely connect your WhatsApp Business Account (WABA) to Reply Master AI, you authorize us, through Meta's official WhatsApp Business API, to access and process specific data related to your business communications.

• WABA Information: We collect identifying information about your WABA, including the WABA ID, the associated phone number(s), and your business's display name.
• Message Content: We access the content of incoming messages sent to your WABA phone number by end-users. This includes text, media (images, videos, documents), and other attachment types, which are necessary for our AI to understand the user's query and generate an appropriate response.
• Contact Information: We process the end-user's phone number and their WhatsApp profile name (if available) to receive their message and send a reply.
• Message Metadata: We collect metadata such as message timestamps, message IDs, and read/delivered receipts to manage the conversation flow and provide analytics.

As you access, navigate, and interact with our Service, certain technical and usage-related information is automatically collected. This data is crucial for us to understand how the Service is being utilized, diagnose technical issues, optimize performance, and continuously improve the user experience.

• Log Data: Our servers automatically record standard information that your browser sends. This "Log Data" may include your Internet Protocol (IP) address, browser type and version, operating system, the referring URL, the specific pages of our Service that you visit, the precise time and date of your visit, and other diagnostic data.
• Service Interaction Data: We collect specific, anonymized, or pseudonymized data related to how you interact with the features within Reply Master AI. This includes information about which features you access, the settings you configure, the frequency and volume of AI responses generated, and the outcomes of sentiment analysis.

The primary use of your information is to ensure the seamless operation and delivery of Reply Master AI's core functionalities.

• Operation and Delivery: Your data is indispensable for powering the automated reply to system for your Facebook Page comments, Instagram comments and DMs, and WhatsApp Business messages; enabling real-time sentiment detection on these interactions; and sending timely notifications to your designated administrators.
• Account Management and Support: Your account information is used to securely manage your subscription, authenticate your access to the dashboard, and provide you with responsive and personalized customer support.

We are committed to continuously enhancing Reply Master AI, making it more efficient, accurate, and tailored to your evolving needs.

• Usage Pattern Analysis: By analyzing aggregated and anonymized usage data, we gain insights into how users interact with the Service, helping us identify popular features and areas for improvement.
• AI Enhancement: We analyze aggregated and anonymized interaction logs and sentiment data to refine our AI algorithms and models. This enhances the accuracy, relevance, and naturalness of AI-generated responses.
• Feature Development: Insights from data analysis guide our research and development efforts, ensuring new features align with actual user needs.
• Personalization: We may use your usage data and configured settings to personalize your experience within the Reply Master AI dashboard, such as by recommending specific AI configurations.

We use your contact information to communicate with you effectively regarding the Service.

• Inquiry and Support Responses: We use your communication data to respond directly to your inquiries, provide technical support, and address any concerns.
• Marketing and Promotional Communications: With your explicit consent, we may send you marketing communications about new features, special offers, or product updates. You retain the full right to opt-out of these communications at any time.

Data analysis and research are crucial components of our commitment to innovation.

• Trend Monitoring: We monitor and analyze overall trends and usage patterns across our user base to inform our strategic decisions.
• Research and Development: We conduct internal research based on aggregated and anonymized data to improve our AI models and develop innovative features.

Protecting the integrity of our Service and ensuring legal compliance are paramount.

• Security Incident Management: We use collected data to detect, prevent, investigate, and address technical issues, fraudulent activities, or security incidents.
• Legal and Terms Enforcement: We process information as necessary to comply with applicable legal obligations and to enforce our Terms and Conditions.

We engage trusted third-party companies to perform essential functions that facilitate our Service. These providers are contractually bound to protect your data and use it only for the purposes for which they were engaged.

• Cloud Hosting Providers: We utilize leading, globally recognized cloud hosting providers (e.g., Google Cloud) for secure data storage and infrastructure.
• AI Model Providers: Reply Master AI relies on advanced AI models from third-party providers, such as OpenAI (for their GPT-4 API), to process text and generate AI responses. Important Note on OpenAI: We configure our API calls to adhere strictly to OpenAI's privacy settings for API usage. Data sent to OpenAI via their API for processing your requests is not used by OpenAI to train their models.
• Analytics Providers: We may use reputable analytics services (e.g., Google Analytics) to monitor and analyze Service usage trends, typically processing aggregated or anonymized data.

We may disclose your information if we believe, in good faith, that such action is necessary to:

• Comply with a legal obligation (e.g., a valid subpoena or court order).
• Protect and defend the rights, property, or safety of Reply Master AI, our users, or the public.
• Prevent or investigate possible wrongdoing, fraud, or security incidents.
• Enforce our Terms and Conditions.

In the event that Reply Master AI is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide you with prior notice via email or a prominent announcement on our Service of any such change in ownership or control of your personal data.