Reply Master AI connects to your custom business knowledge base, product catalogs, and service guidelines. Through AI Settings, you can configure your exact brand tone (Friendly, Formal, Humorous, Casual, or Brand-Consistent), provide custom prompt instructions, and specify keyword triggers for promotions or FAQs. The AI analyzes the contextual intent behind customer messages rather than outputting generic robotic responses.

We currently support Facebook (Pages, post comments, and Messenger), Instagram (posts, reels comments, and direct messages), Telegram, and Discord, with official WhatsApp Business API integration launching soon. All incoming messages and comments converge into a single unified dashboard.

No, your accounts are 100% safe. Reply Master AI operates exclusively through official, developer-approved APIs (Meta Graph API, Telegram Bot API, and Discord API). We never use unofficial scrapers or unauthorized bots, guaranteeing complete compliance with platform policies and zero risk of shadowbans or account restrictions.

Absolutely! Reply Master AI is built for seamless human-AI collaboration. You and your team can view incoming conversations in real time and step in whenever needed. When a human agent sends a reply or pauses automation on a conversation thread, the AI automatically yields control to avoid conflicting responses.

Reply Master AI transforms customer inquiries into confirmed orders right inside chat. Customers can send text inquiries, voice notes, or photos of products (identified via visual recognition). The AI confirms availability and price, collects checkout details (Customer Name, Phone Number, and Shipping Address), and syncs the order straight to your Admin Dashboard for fulfillment.

Our AI continuously analyzes incoming comments and messages in real time for sentiment. If negative feedback, complaints, or abusive language are detected, the system immediately flags the issue and alerts your team. You can also turn on auto-hide or auto-delete rules for slang and profanity to keep your public brand image clean and welcoming.

Not at all! Reply Master AI is a true plug-and-play solution. You can connect your social media channels with secure one-click OAuth authorization, set your reply preferences, and launch your automated assistant in under 5 minutes without writing a single line of code.

Yes! Reply Master AI is built to scale with agencies and multi-brand businesses. You can connect multiple Facebook Pages, Instagram profiles, and messaging channels to a single account, configure distinct AI guidelines and personas for each client, and assign team roles effortlessly.

Security and privacy are top priorities. All communications are protected with bank-grade TLS 1.3 / HTTPS encryption and OAuth 2.0 token management. We adhere strictly to GDPR principles (Privacy by Design and data minimization), honor 'Right to be Forgotten' requests, and never sell or share customer data.

You can configure custom Human Escalation rules. When the AI encounters an unanswerable query, complex complaint, or high-touch inquiry, it politely informs the customer that a human team member will assist them shortly, while dispatching an instant alert with full conversation context to your dashboard.

Yes, we offer a 14-day Free Trial with 200 complimentary comment and message interactions—no credit card required. After the trial, you can choose between flexible Monthly subscriptions (starting with Pro at ৳1,499/mo), discounted Yearly plans (Save 10%), or a customizable Pay-As-You-Go plan tailored to your volume.

Yes, you have complete control. You can upgrade, downgrade, or cancel your subscription at any time directly from your billing portal. There are no lock-in contracts, setup fees, or hidden cancellation penalties.